Frequently Asked Questions (FAQ) 2018-06-19T16:30:13+00:00

This area may help answer some questions about ISU membership

How do I join the ISU?

To join the ISU,  print and complete an ISU application form and Direct Debit form. We will require both forms to be completed with a handwritten signature. All forms must be sent to ISU HQ by post. We cannot accept forms by fax or email. Once received, we will process your application and place a welcome pack in the post to you which will include an ISU pocket diary, membership card and welcome letter.

Can I join the ISU?

We are recognised to represent members in the AO to SO and equivalent grades within the Operational Arm of Home Office in Border Force, Immigration Enforcement and UK Visas & Immigration. For those members we are able to negotiate pay and terms and conditions of service

We also have a number of members who are at different grades or who work in different areas, or indeed other Government departments. For those members we cannot participate in formal collective bargaining processes but can otherwise offer the full range of membership benefits and services, including personal representation. We frequently represent members in many different locations and roles and will happily support members wherever they might be

What does it cost to join the ISU?

ISU membership is £12.00 per month for all grades. We do not have part-time rates or a sliding scale system for payments. 

If you are already a member of the ISU and paying at an incorrect rate, this can affect the services available to you from the ISU as you will not be a fully paying member of the ISU. If you have any questions please contact HQ.

When do I pay my subscriptions?

ISU subscription payments are deducted from your account by Direct Debit on the first of each month, or the nearest working day, if this falls on a weekend or bank holiday.

We require a handwritten signature on the Direct Debit form part of your application as, once processed at HQ, they will be sent to the bank for processing who will only accept the original hand signed form. Banks can take up to two weeks to process Direct Debit forms, so there is a two week cut off date each month. This means that a member who sends in application from after the cut off date will not make a subscription payment until the first of the next month. e.g if the cut off date for April is the 14th of the month, all members who have applied to join after this date will make their first subscription payment on 1st June.

When do I qualify for ISU membership benefits?

You will become a member of the ISU from the day that your application is processed at HQ. This covers you for basic membership benefits until you make your first subscription payment. You must be a fully paying member to qualify for assistance.

The ISU do not guarantee assistance with personal representation with an incident that predates ISU membership. Union membership is like an insurance scheme, you cannot claim for an incident that has happened before the scheme was taken out.

If are requesting immediate assistance, this MUST be disclosed either before or with your application and full details must be provided. Your request will then be placed before the General Secretary and Head of Personal Casework for consideration.

To qualify for any financial ISU benefits i.e. SDA/AHW/AAA payments, personal accident claims, members must have made full subscription payments for a minimum of 6 months before being eligible to claim.

How do I change my account details for my subscription payments?

Please contact HQ if you wish to change or update your account details.  We can advise you on how to make the switch to help assist causing as little disruption as possible to your monthly payments. The process of changing your account details may vary depending on the way you pay your monthly subscription payments. 

How do I cancel my ISU membership?

If you wish to cancel your ISU membership, please contact HQ.

We can advise the best course of action for canceling your membership as this may not be straightforward depending on your circumstances for canceling your membership and your payment method.

Members leave for different reasons and we would like to help you from start to finish with your ISU membership.  This will also speed up your cancellation process.